![Jim-Wilson1 Jim-Wilson1](https://substackcdn.com/image/fetch/w_1456,c_limit,f_auto,q_auto:good,fl_progressive:steep/https%3A%2F%2Fsubstack-post-media.s3.amazonaws.com%2Fpublic%2Fimages%2Fba591f39-ced1-4770-b701-2d402a5924ba_225x225.jpeg)
I’ve been back in New Zealand now from New Jersey for about six weeks. The Air New Zealand flight out of San Francisco was cancelled and in the end I had to take a plane out of Los Angeles. This process meant that I had to call Air New Zealand six times over the course of a day and was put on hold for more than an hour in total. During these assorted ti…
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